Riordan is a global manufacturer of plastic parts. The company has recently become ISO 9000 certified, implemented six sigma, a new CRM system, and a team approach to sales. Profits are unsteady and sales are in a two-year decline. Employee dissatisfaction is growing at an alarming rate. Citing dissonance between the rewards and performance requirements, employees are uncertain and the turnover rate has increased.
Riordan Manufacturing Corporation is under pressure to revamp HR practices to boost employee morale and retain employees. This paper applies the technique of the nine-step model to benchmark solutions to problems existing in Riordan Manufacturing Corporation. Research focuses on HR strategies on employee motivation and reward. Each solution was substantiated by details and took into account all stakeholder perspectives. Risks associated with solutions are also identified and mitigation plan are proposed. Based on the research conducted, it is recommended that human resources at Riordan Manufacturing Corporation should take immediate actions to help organization and improve organization effectiveness by building a high performance workforce.
Riordan must identify the underlying problems and find solutions to motivate employees and reverse the decline. Compounding the problem is the fact that the employees are from three different generations, with differing values and motivations. Riordan must develop incentives that will be perceived as fair and equitable, and encourage employee development
Problem Solution: InterClean Corporation
Situation Background (Step 1)
Riordan is a plastics manufacturing company that has recently made several changes in the way it manufactures and distributes products. The company recently implemented a Six Sigma quality approach, and is now ISO9000 certified. This has changed the processes and procedures in the way goods are manufactured. The company has also adopted team approach to sales. Customer-segment sales teams include a sales person, a product engineer and a customer service rep. In response...