A program to encourage success for a group within an organization should address the issues concerning communication, collaboration and conflict. Each represent requirements for success for any group. The ideas expressed by each participating member of Team A were synthesized from the discussion of concepts gathered from the class readings as well as from individual experience and insight.
Robbins and Judge (2007) identify six major barriers to effective communication: filtering, selective perception, information overload, emotions, language, and communication apprehension (Robbins & Judge, 2007, ch. 11).
Filtering is the offering of manipulated information for purposes which may be quite diverse. A method which could assist in filtering avoidance would be to require inclusion of cited source information. The substantiation of information creates a chain of evidence to an information source should filtering be suspected. Selective perception is similar and could be addressed similarly (Robbins & Judge, 2007, ch. 11). Selective perception includes altering of input because "needs, motivations, experience, background, and other personal characteristics" (Robbins & Judge, 2007, ch.
11) are included in the communication process.
Information overload results in information being ignored or eliminated from the communication process. Efforts should be made to streamline the communication process by careful evaluation of the types and directions of various correspondences within an organization. Individuals may mistakenly believe that their communications require company-wide contact rather than regional or departmental contact. With the instant impact of electronic communication, this problem can be out of hand in a very short time (Robbins & Judge, 2007, ch. 11).
Awareness of an individual's own emotional state is important to avoid undue message misinterpretation. Employees must be encouraged to develop emotional self-awareness because "we are most prone to disregard our rational and objective thinking processes and substitute emotional judgments" (Robbins & Judge, 2007, ch. 11). Closely related would...