IntroductionAlthough Target is already a successful organization, management is looking to implement a quality improvement program for its perishable food departments. For the quality improvement program to be successful, the process will involve a strategic level of preparation from the organization and a high level of commitment and support from the leadership. As far as quality is concerned with the products or service, a strong focus must be in place to meet the expectations of the customer. This paper will provide an outline of the quality management process improvement and implementation plan, define the variations, examine the quality tools to be used, and identify a total qualify management (TQM) method that will be used to implement the quality improvement.
Outline of Steps for Quality Management Process Improvement and ImplementationTarget management recognizes the benefits of implementing quality throughout its processes to ensure customer satisfaction. In an effort to show total commitment to quality improvement and implementation, management has established a process improvement team to analyze the current processes and provide recommendations on a process improvement strategy.
The process improvement team's presentation of the data collected clearly indicated improvement in the inventory system was needed. The team's recommendation of a process improvement strategy received a unanimous acceptance from management for implementation.
To implement the plan into the current inventory system, Target management will assure total commitment by providing educational tools empowering staff to support all aspects of the project. A quality assurance team will be assigned to oversee all elements of the strategy while the Information Systems department will incorporate Point of Sales (POS) systems and be responsible for the training of the staff.
Close relationships with suppliers will be developed by management to guarantee success with the inventory control process. A team of inspectors will be set up to inspect products...