Introduction to radiographic science
The primary source used by patients to obtain information about physicians and hospitals is:
Friends and relatives
When choosing a hospital for care, who is primarily making the selection?
Patient and family
When in need of additional care, what is the main reason that patients return to a certain hospital?
Quality of care
Selecting a hospital is based primarily on what factors?
Courtesy of staff and availability of state-of-the-art technology
The ability to appreciate that patients feelings is:
Every interacting between a radiologic technologist and an inside or outside customer is considered to be:
Moments of truth
When addressing the adult patient for the first time, what should happen?
The last name with an appropriate title should be used, along with a pleasant greeting
Examples of inside customers include:
Co-workers and other departments
What is the primary outside customer served by the radiologist?
A statement about conflict resolution is:
It must be effectively managed by the radiographer
What are the four human needs essential for survival?
Clothing, food, shelter, and the will to reproduce
What are the physiologic needs?
Recreation, sleep, and nutrition
Psychologic care means maintaining:
A healthy balance between rational thoughts and emotions
Emotionality is the state of:
A sound emotional balance
What are the three types of primal reactions to stress?
Fight or flight, religious or philosophic belief, and persuasion
Statement that is most consistent with the idea of coping with stress is:
In coping with stress, you behave in a way you found most rewarding in your past experiences
What is the first step in resolving conflict?
Identifying the cause
What is the easiest type of conflict to resolve?
How an event is perceived is influenced by what is stored in memory.