With reference to the Zimbabwe school situation, assess the applicability of the Total Quality Management (TQM) Model
By Constantino Pedzisai
Chinhoyi University of Technology, Zimbabwe
Quality control in education is becoming increasingly important for nations wanting to compete in the global marketplace. To achieve quality, the education sector needs to understand and use quality control methods to improve all aspects of the value of education and ensuring excellence of all, so that recognized and measurable learning outcomes are achieved by all, especially in literacy, numeracy and essential life skills. Therefore with reference to the Zimbabwe school situation, this write-up seeks to assess the applicability of Total Quality Management (TQM) model in achieving quality education.
Quality control is the operational techniques and activities that are used to fulfill requirements of quality (Morgan, Hodgkinson and Enemark, 1999). Thus quality control verifies systems that are used to monitor the delivery of education services and it seeks to compare existing patterns of activity against a standard and to identify and rectify unusual behaviour.
A model is a schematic description of a system, theory, or phenomenon that accounts for its known or inferred uses and may be used for its characteristics (Reference dictionary, 2013). Med conditions, (2013) define a model as a plan which propose methods of learning or teaching as a basis or adjunct to changes in attitude or behaviour. So broadly a model is a human construct that help individuals to better understand real situations. Tobin (1990) defines Total Quality Management (TQM) as "the totally integrated effort for gaining competitive advantage by continuously improving every facet of organizational culture". Feigenbaum (1991) defines TQM as the "total quality control's organization-wide impact". So in relation to education, TQM is the integration of all stakeholders which include; school administration, teachers, learners, parents in an effort to...