Roland Park Place (RPP) is a full-service continuing care retirement community that offers independent living, residential care, and skilled nursing care. This is the place where over three hundred employees spend the majority of their days, most of which are located in the food service department. This is the department where the waiters, waitresses, cooks, hosts, etc. can be found. They are said to be at the lowest level of employment at Roland Park Place. On the other hand these are the employees who do not care what level of employment they are on, they are simply working to get by.
The members of this specific community share many of the same interests, needs, values, and activities. The most common need is money. Every single staff member is working to the best of their ability to pay some type of bill, whether it may be a minute cell phone bill or a massive car payment.
These people also go to school everyday, some to high school, some to college, and some even to a trade school. The workers all see their job at Roland Park Place as a stepping stone to much better things in life, even if it may not do so directly. Even so, they take their job very seriously and provide the residents with the best care and service that is humanly possible. The workers need for money is what holds the community together. If they did not need money to get by then there would not be a food service community. The fact that money is a necessity is the reason that these people actually go to work daily. Sure they are tired after being in school for eight hours, yet they still find a way to make it to work with a bright smile on their face. One waitress said, ?If you have to work, you might as well make it fun?, and that is exactly what they do.
None of the employees actually want to be part of this community, yet they make the best of it. They have fun together while completing their daily duties in whatever their profession may be. They talk, laugh, sing, and even cry together. They interact so much with other employees that by the time they are ready to move on, they have formed a family with each other. This kind of connection happens to be something that one cannot find in most working communities.
Every community has problems, including the food service community. Sometimes working at Roland Park Place is not all fun and games as it may seem. The residents can be mean, cruel, and down right rude. This makes it hard for the staff to do their job, and even enjoy their job for that matter. When this happens most of the workers know exactly how to handle the situations no matter how difficult they may be. These situations at times make the employees feel bad about themselves, but their fellow co-workers know exactly what to say to help them regain their self confidence. This is again one of the ways that a close knit community can come in handy.
Sometimes people in this community do not comply with the accepted standards of behavior. For this specific community one does this by calling out. The co-workers get very aggravated when one calls out because this means more work for them. No one likes to do more work then they have to, so this at times causes quarrels between staff members. Most people avoid calling out at all costs, unless it is an absolute emergency or they are very ill; this is how it should be. Besides this minor flaw, the community sticks together and helps each other get by until they reach that next stepping stone in their lives.