Riordan Manufacturing, Inc is a leader in the field of injection molding, and plastics. Riordan operates state-of-the art design facilities able to create innovative plastic designs that have earned the company international acclaim. Currently Riordan is a Fortune 1000 enterprise, operating in three United States location as well as Hangzhou, China. (Apollo Group, Inc., 2004) The following discussion will review Riordan Manufacturing's Mission, vision, and strategic objectives. The current operating status of Riordan Manufacturing and the role of Total Quality Management (TQM) on Riordan's strategic objectives will be identified. As well as the impacts of globalization on Riordan's position of TQM, and how globalization could increase the complexity of TQM with Riordan as an organization.
Riordan operates manufacturing plants around the world. The plant located in Albany, Georgia produces plastic beverage containers. The plant in Pontiac, Michigan produces custom plastic parts and a facility in Hangzhou, China produces fan parts.
The company also has a research and development department located at the corporate headquarters in San Jose. "Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers." The definition of TQM suggests a culture and a way of doing business. (Apollo Group, Inc., 2004)Riordan Manufacturing integrates the Total Quality Management (TQM) characteristics of continuous internal and external improvement to satisfy customer requirements into the business plan. Listed below are high level points outlined in their mission statement:Ã¢ÂÂ¢Focus on Six Sigma and ISO 9000 standardsÃ¢ÂÂ¢Leading edge research and development departmentÃ¢ÂÂ¢Building strong customer relationships by being responsive to their needsÃ¢ÂÂ¢Providing innovative solutionsÃ¢ÂÂ¢Maintaining rigorous quality controlsÃ¢ÂÂ¢Promote a team focused work environment.
Many companies think they are implementing TQM but the strategic objectives are, market share, profitability and return on investment. Often companies do not understand that these metrics are only outcomes.