The following is a risk assessment report which identifies the potential threats of the Resort, and the specific steps that will be taken to reduce its exposure.
A discussion involving senior management and several key personnel of the operative and planning level from the industry was held earlier to discuss the issues. With the Hospitality business being in the high-risk category, it is more susceptible to public crisis, therefore it is important that we utilize the diverse inputs from individuals in order to be able to generate and implement efficient risk reduction policies. With that in mind, we will now look at the findings.
The potential crisis areas can include:
1. Environmental degradation
Natural Hazards (earthquakes, flooding, landslides, hurricanes)
Technological and Man-Made accidents (fire, nuclear, viruses)
2. Social disturbances and unrest
Workplace violence
Employee problem and misconduct
Human resource-based
Death of executive or guest
3. Health & Safety issues
Food safety
Virus outbreak (bird flu, SARS)
Incidents of guest getting into major/minor accidents
English: Col. Lillian Dixon, garrison commander, p...
English: Col. Lillian Dixon, garrison commander, p...
English: Col. Lillian Dixon, garrison commander, p...4. Security issues
Criminality and Terrorism
Loss of guest belongings
In the event when a crisis occurs, there are 3 major effects that are deemed to be fatal to the Resort, mainly the negative impact it has on people, financial conditions, and its reputation. To minimize the exposure and effects of the crisis, the subsequent steps have to be taken with respect to the above issues.
1. Environmental degradation
An emergency plan will be mapped out, and it will include the necessary actions to be taken in view of a crisis, along with the identified escape routes.
Employees will be briefed twice a year and a review of the emergency plan will be done. This is to ensure that they know how to safely evacuate the vicinity, and how to protect themselves and guests should a disaster...