Service Request Process Evaluation

Executive SummaryRiordan Manufacturing is a global plastics manufacturer with facilities in the United States and China. Riordan is an industry leader with innovative designs that have earned international acclaim. Riordan's major customers are automotive parts manufacturers, the US Department of Defense, beverage makers and bottlers, and appliance manufacturers. Riordan's mission is to remain innovative, supporting its employees with the tools and knowledge necessary to provide its customers with quality products at reasonable pricing. These qualities will ensure the long-term viability of Riordan Manufacturing.

To this end, Service Request SR-rm-001 was issued by COO, Hugh McCauley, requesting all locations suggest specific system changes to improve Riordan's inventory or manufacturing processes utilizing computer systems to improve efficiency. This document will provide an overview of the changes suggested.

The purpose of this project is to eliminate the need for paper records and effectively integrate the manufacturing, inventory, and shipping/receiving, processes at all Riordan Manufacturing, Inc.,

Riordan Mansion, Flagstaff

Riordan Mansion, Flagstaff

Riordan Mansion, Flagstaff

sites. This project will meet this purpose by incorporating a corporate wide computer systems upgrade. This upgrade will provide Riordan with the following improvements:•Real-time sales inventory figures•Improved on-time ordering of raw material•New efficiency resulting in increased profitability•A new revenue stream realized through web-based orderingThese changes are intended to create better process flows and to create efficiencies that will provide cost savings and increased throughput. The stakeholders for this project include Dr. Riordan, the senior management team, the shipping and receiving department, manufacturing, sales, inventory, and accounting.

Business RequirementsRiordan Manufacturing has specific organizational goals that require upgrades to the manufacturing, inventory, and shipping/receiving systems. These upgrades will be performed at each of Riordan's facilities in to ensure consistency of operations and are necessary in order to meet the strategic sales objectives and financial goals of the company in the future.

Riordan is currently using "the traditional approach" instead...