Software Maintenance Plan

Software Maintenance Plan - McBride Financial Services

University of Phoenix

POS/370

Abstract

Per Service Request, SR-mf-004, McBride Financial Services has requested a software maintenance and change control plan be developed. This plan is in anticipation of new software developments within the organization. Currently all software support for McBride Financial is outsourced to Smith Systems Consulting.

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Introduction

Per Service Request, SR-mf-004, McBride Financial Services has requested a software maintenance and change control plan be developed. This plan is in anticipation of new software developments within the organization. Currently all software support for McBride Financial is outsourced to Smith Systems Consulting. The following document will outline procedures to be followed in addressing software faults from McBride Financial to Smith Consulting. Outlined will be procedures by Smith Consulting to document and verify all software changes in conjunction with McBride Financial.

Currently McBride Financials' website is hosted on a server in their home office located in Boise, Idaho.

McBride

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English: Top level Configuration Management Activi...

The loan application accessed by potential clients, clients, brokers, and management is web based and written in JAVA. Web services are provided by Apache web server. Records are maintained in custom designed databases developed using MySQL. All hardware is provided by McBride Financial Services. With offices located in four states, support to the systems will be accomplished remotely whenever possible.

Support Agreement

Currently McBride Financial Services pays Smith Systems Consulting $500 per month as a retainer for services. All actual work will be accomplished on a Time and Material basis. Actual hours will be billed monthly whether a project is in progress or finished. Actual software maintenance will not be started or accomplished without prior approval from McBride Financial to Smith Consulting. McBride site personnel will be expected to perform basic computer skills such as change toner...