Morale can be defined as the feeling a worker has about his job based on how the worker perceives himself in the organisation and the extent to which the organisation is viewed as meeting the worker's own needs and expectations.
It also refers to the state of an employee's spirit and/or confidence. So for an organisation to have low staff morale would mean that their employees had low energy levels, no motivation and even no feeling of self-satisfaction. Low staff morale doesn't just happen for any reason. There are many things, which can affect this, such as:
ÃÂ·A major change in a company structure
ÃÂ·Employees being laid off
ÃÂ·Lack of communication
ÃÂ·A negative attitude
ÃÂ·Co-workers don't get along
ÃÂ·A gloomy atmosphere of stress and anxiety.
These factors can then begin to affect the company/organisation through things occurring such as:
ÃÂ·Increased customer complaints
ÃÂ·Staff become less caring about customer complaints
ÃÂ·Staff begin blaming each other for their own errors
ÃÂ·Staff less inclined to listen - pre-occupied with own agenda
ÃÂ·High levels of staff burn-out
ÃÂ·Declines in productivity and quality
ÃÂ·Home-life relationships suffer which in turn impacts on working-life relations
ÃÂ·Sleepless nights & less-productive days
Now that it is known what staff morale is, what causes it and how it affects the company, it is time to move on to how to improve low staff morale in the office environment.
Perhaps the first step in creating an atmosphere that will motivate employees is expressing appreciation. Supervisors should commend progress toward agreed-upon goals in a continual and consistent manner.
Celebrate successes. When people work hard to complete a project, make sure their accomplishments are acknowledged before tackling the next challenge.
Offer incentives. Employees will be more inclined to do a task more effectively and efficiently...