Technology, Inventory and Warehouse Management, Notes for ppt. slides

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Technology, Inventory and Warehouse Management

Technology

Outsourcing is the use of an external vendor to provide all or part of the products and services that could be provided internally. HFY should definitely consider outsourcing for many reasons. Outsourcing critical back-end functions such as customer service and fulfillment allows retailers to focus on their core competencies; marketing and growing their business. At the same time, outsourcing saves time and money. By turning to a technology-oriented outsourcer, companies can benefit from the latest technologies without investing manpower and money to develop their own systems (Vargas, 2006).

An e-fulfillment specialist should be considered as a possible outsource. With an e-fulfillment specialist, companies can get their e-commerce initiatives up and running much more quickly than if they have to build IT, warehouse and call center systems on their own.

Providing excellent customer service is the key to having repeat customers. Outsourcing could help maintain a good customer base.

A large number of ISPs offer hosting services for EC. ISPs are focused on operating a secure transaction environment. Software companies, such as IBM and Ariba, offer a range of outsourcing services for developing, operating and maintain EC applications (Turban, 2006).

Inventory and Warehouse Management

According to Richardson, 2004, in an age of consumer skepticism, describing a warranty service and return policy in detail is one activity that can be convincing. Detailed warranty information may reassure an online shopper that he or she can go ahead with a purchase; after all, if any problems arise, the shopper can return the item. We want to make sure our customers have all the information about our product they need. Our viewers should have no unanswered questions.

"Distribution often seems to be a weak link in e-commerce customer satisfaction. In fact, a couple of years ago, the U.S. Federal...