Table Of Contents1.0COMPANY OVERVIEW31.1Malaysia Biggest Electricity Utility Company31.2Core Business41.3After Privatization51.4Its Customers51.5Customer Service51.6Non Financial Contributions - Social Responsibility52.0SWOT ANALYSIS 62.1Strengths62.2Weaknesses62.3Opportunities72.4Threats83.0CONCLUSION91.0COMPANY OVERVIEW1.1MALAYSIA'S LARGEST ELECTRICITY UTILITY COMPANYTenaga Nasional Berhad (TNB) is the largest electricity utility company in Malaysia and also the largest power company in Southeast Asia with more than RM67 billion worth of assets serving over 6.8 million customers throughout Peninsular Malaysia and Sabah[1]. TNB has been in existence for sixty year where initially it began in 1948 as a small electric company. Later in 1949, the company was established as Central Electricity Board(CEB), a government department that supplied electricity to only three major cities. At this point, CEB owned 34 power stations with a generation capacity of 39.88MW.
In 1965, when CEB widened its span to the whole Peninsular Malaysia, it was renamed as National Electricity Board(NEB). Through the Malaysia Incorporated Policy advocated by our former Prime Minister Dato Seri Dr Mahathir Mohammad, several profitable government agencies were privatised.
Romantic sunset at the beach in Malaysia
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English: Map of Peninsular Malaysia -- by jpatokal...In 1990, NEB was privatised as well and TNB was formed by the Electricity Supply Successor Company Act 1990, as the successor of the National Electricity Board(NEB). Datuk Hj. Ibak bin Abu Hussein was the first Managing Director of TNB. In 1992, TNB was listed on the Kula Lumpur Stock Exchange and its shareholders are largely government controlled entities namely Khazanah Nasional Bhd, Employee Provident Fund (EPF) Board, Skim Amanah Saham Bumiputera, Kumpulan Wang Persaraan (KWAP) and other government agencies. All these government controlled agencies collectively hold approximately 75% stake of TNB [2]. In 1998, under the direction of the federal government of Malaysia, TNB took over the loss-making Sabah Electricity Board from Sabah state government in an effort to turnaround this unit. Sabah Electricity Board was then named Sabah Electrcity Sdn Bhd(SESB) where TNB owned 80% of...