Many organizations pride themselves on the quality of their offered products and/or services. Over time, increasing globalization and competition has pressured organizations to modify their competitive strategies and implement strategic quality evaluation techniques, known as total quality management. This paper will explore and define total quality management, discuss the impact of globalization on quality, and compare traditional management styles and quality-focused management styles. In addition, I will explain how total quality management applies to my organization.
What is Total Quality Management?Total Quality Management (TQM) views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is to do the right things first time, every time.
What makes TQM a management method is how the culture of the organization is altered in a way that centrally focuses on customer satisfaction through quality improvement.
The principles of this organizational process involve every function and every employee in satisfying the needs of the internal and external customer. Through the nonstop improvement process, an organization draws its center of attention on quality and customer satisfaction, which can lead to improved production and higher levels of performance. Continuous quality improvement techniques that use employees to drive quality upward along with statistical process controls, such as Six Sigma, that measure production output versus defects make up TQM.
There are several key figures that have contributed significantly to the development and implementation of TQM. These include W. Edwards Deming, Philip Crosby, and Joseph Juran.
Based on their theories, TQM can be successful if the following factors are implemented in the strategy: top management commitment, quality measurement and benchmarking, process management, product design, employee training and empowerment, supplier quality management, and customer involvement and satisfaction...