Total Quality Management � PAGE \* MERGEFORMAT �3�
Running head: TOTAL QUALITY MANAGEMENT
Total Quality Management
Tiffany Nicole Jackson
University of Phoenix
Quality Management and Productivity
MKT/449
Marshall Brown
11 October 2007
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Total Quality Management
Many organizations in the United States, in many industries, are beginning to utilize Total Quality Management (TQM). With increasing global markets and competitors, organizations are rethinking their methods and strategies towards providing quality goods and services. The purpose of this paper is to define TQM and its impact on globalization; to compare and contrast traditional and quality focused management styles; and to explain how TQM applies to the success of the Walgreens' organization.
In research to find a definition of TQM, there was not one common definition; there are many. While the words varied, the definitions were similar. The textbook, Achieving Quality through Continual Improvement, provides a definition published by SEMATECH (semiconductor manufacturing technology).
AFAP participation improves Fort Rucker quality of...
Nameless and Numberless
English: Walgreens in Little Egg Harbor, New Jerse...It states, "TQM is a business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction through continuous improvement in the quality of all activities, goods, and services (Burrill & Ledolter, 1999, ch. 2)." This definition explains that TQM is a management methodology or a way to run a business or organization. TQM is not to a temporary fix to increase productivity, but to align lower management with upper management.
Wikipedia provides a definition of TQM given by the International Standards Organization (ISO). It states that TQM is a management approach for an organization, centered on quality, based on the participation of all its members, and aiming at the long-term success through customer satisfaction and benefits to all members of the organization and to society (Wikipedia, 2007).
The Free Management Library defines TQM as a set of management practices...