Total Quality Management

Essay by secondchildUniversity, Bachelor's November 2007

download word file, 3 pages 4.0

Total Quality Management � PAGE \* MERGEFORMAT �3�


Total Quality Management

Tiffany Nicole Jackson

University of Phoenix

Quality Management and Productivity


Marshall Brown

11 October 2007



Total Quality Management

Many organizations in the United States, in many industries, are beginning to utilize Total Quality Management (TQM). With increasing global markets and competitors, organizations are rethinking their methods and strategies towards providing quality goods and services. The purpose of this paper is to define TQM and its impact on globalization; to compare and contrast traditional and quality focused management styles; and to explain how TQM applies to the success of the Walgreens' organization.

In research to find a definition of TQM, there was not one common definition; there are many. While the words varied, the definitions were similar. The textbook, Achieving Quality through Continual Improvement, provides a definition published by SEMATECH (semiconductor manufacturing technology).

It states, "TQM is a business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction through continuous improvement in the quality of all activities, goods, and services (Burrill & Ledolter, 1999, ch. 2)." This definition explains that TQM is a management methodology or a way to run a business or organization. TQM is not to a temporary fix to increase productivity, but to align lower management with upper management.

Wikipedia provides a definition of TQM given by the International Standards Organization (ISO). It states that TQM is a management approach for an organization, centered on quality, based on the participation of all its members, and aiming at the long-term success through customer satisfaction and benefits to all members of the organization and to society (Wikipedia, 2007).

The Free Management Library defines TQM as a set of management practices...