Total Quality Management

Essay by tholtmotaUniversity, Bachelor'sA-, January 2008

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Total Quality ManagementOver the last few decades, the objective of most companies has been to supply a high-level of quality of products and service at the lowest rate in order to reach customers' approval and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has led many of them to adopt a Total Quality Management Approach. There have been many opinions that TQM succeeds only by incorporating a concern about quality for the customers throughout the organization. Quality management is one of the most important issues that are considered by top management in organizations today. Because consumers have become more knowledgeable about what they need, and the quality of products managers have had to place a great deal of emphasis on quality today. The two main priorities that deal with quality are high-performance design and consistency in quality levels.

Total Quality Management (TQM) was started in the 1950's, but became more popular in the 1980's. TQM focuses on the culture, attitude and the way the company is organized in order to satisfy the needs of their customers. Quality in all aspects of the company ensures that processes done right the first time will eliminate waste and defects from their operations. With TQM, management along with employees can be involved with the continuous improvement of products and services to their customers. TQM is a combination of management and quality aimed at reducing loss due to waste and increasing business at the same time.

The philosophy of TQM integrates all functions of an organization such as marketing, finance, engineering, production as well as customer service to meet the needs of its customers and the organizations objectives. By incorporating knowledge along with...