Total Quality Management

Essay by hareemafridiUniversity, Bachelor'sA, December 2010

download word file, 15 pages 0.0

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Total Quality Management



Total Quality Management


In the binging of 1980s, a new idea entered managerial area which is "Total Quality Management (TQM). TQM was heralded by governments, above corporations and the business media as the greatly efficient and exaggerated way out of the economic crisis and into the international market (Misra, 2008, 583-586). TQM claimed not to be a set of techniques but a theory of management. Some critics have comment that TQM is slight more than efforts to improve management's command over labour. Thus, on one side companies have the 'gurus' who discus that TQM is a successful process for enhance business performance and on the other side, its 'critics' consisting of academics who putting their time analytic present and rising management theories (R.S & A.A, 2009, 187-191). Quality management has become one of the extreme significant factors measured by the top administration in present days.

Managers place a lot of consideration on quality today because of the demands of consumers who have become extra familiar about what they charge and the amount that consumers put on quality. The two capital priorities that handle quality are absolute performance and reliability in superior levels.


Over the last decade, the goal of organizations has been to provide a high level of quality of products and service at the lowest cost in order to reach customers' satisfaction and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has lead many of them to adopt a Total Quality Management Approach. Increased competitive pressures and global markets realities are forcing businesses to rethink and evaluate their competitive strategies and management practices with the aim of improving organisational performance. Defining, implementing and sustaining...