Total Quality Management,

Essay by greentree May 2004

download word file, 8 pages 4.7


For organization to be effective it should manage its way of doing things by systemizing it based on Management standards, these standard are called TQM (Total Quality management).

These standards make sure about everything and everyone in whole organization.

TQM is a management philosophy that seeks to:

Improve the organization effectiveness, flexibility competitiveness and profitability.

Provide a non-threatening work climate where employees can maximize their contribution.

All organization strive to systematically manage the improvement through the ongoing participation of all employee in problem solving effort across functional.

TQM must be practiced in all activities, by all personnel, in Manufacturing, Marketing, Engineering, R&D, Sales, Purchasing, HR, etc, etc. The operative word is TOTAL

TQM also concerned with continuous improvement in all work, from high level strategic planning and decision making, to detailed execution of work elements on the shop floor. It stems from the belief that mistakes can be avoided, defects can be prevented, and waste can be eliminated.

It leads to continuously improving results, in all aspects of work, as a result of continuously improving capabilities; people, process, technological and machine capabilities.

In this paper I will answer the assignment question by start with an explanation of what's TQM, them what it's philosophy and elements.

Then I will give a real example in Aramco Clinical Laboratory where the implementation of TQM was very important to reduce mistakes and problems.


Before defining what's the meaning of TQM, we should look at the history of it.

In 1950s.the Japanese asked W, Edward Deming, an American statistician and management theorist help them improve their war torn economy, By implementing Deming's principles of total quality management Japan experienced dramatic economic growth. In 1980s when the United State began to see a reduction in it's own...