Quality Management and Productivity/MGT 449University of PhoenixSusanne RothschildDecember 21, 2006)While Total Quality Management has proven to be an effective process for improving organizational functioning, its value can only be assured through a comprehensive and well thought out implementation process. This paper will compare and contrast traditional management styles with quality focused management styles and describe the impact of globalization on quality.
Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in the quality of all activities processes, goods and services. Through searching and studying, TQM has been found to be:Total = Quality involves everyone and all activities in the companyQuality = Conformance to Requirements (Meeting Customer Requirements)Management = Quality can and must be managed.
Total Quality Management is a process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.
TQM is the foundation for activities which include:Meeting Customer RequirementsReducing Development Cycle TimesJust In Time/Demand Flow ManufacturingImprovement TeamsReducing Product and Service CostsImproving Administrative Systems TrainingThe recent rapid globalization of trade is creating unparalleled over supplies of many goods and even services. Coupled with information technologies that provide customers with more data about prices, quality levels and product availability than ever before, globalization is having a major impact on quality worldwide. Globalization affects quality in many ways. Some of the most noticeable are people rising expectations and their demand for products and services of equal quality to what they see others receiving (Godfrey, 2000). The impact of globalization on quality really began after the end of World War II, when most of Europe and Asia's' manufacturing capabilities were in ruins. The American manufacturing sector which was less impacted...