Total Quality Management (TQM) PaperTotal quality management in the business world is a concept that has evolved in achieving not only the improvement in the quality of business and system processes but also to achieve the multi dimensional aspects of quality based business operations, product and services that is delivered to customers. The description of attitude, culture and organization of a company is total quality. The culture requires quality in all the aspects of a company's operations, and must have processes done right the first time and defects and other mistakes must be removed from operations. Total quality management (TQM) provides management and employees to be involved with continuous improvement of the production of goods and services. As the company gets involved improving product goods and services, it increases business for the company and reduces any losses due to the bad practices.
Total quality management (TQM) is a management philosophy that integrates all o f the organization functions such as finance, marketing, production, engineering and customer service to focus on meeting the customer's needs.
Since total quality management (TQM) is a collection of processes, the organization must incorporate high quality talent and experience workers. The organizations main focus is to always be concerned about the improvement of products and services. The improvement in all work focuses on high level strategic planning and decision making on the work elements. As organizations continue to improve on an everyday basis, they do not only deal with trying to improve results. Most importantly they are to improve the capabilities to produce outstanding results in the future.
Some major areas organizations focus for capability of improvement are the demand generation, supply generation, technology, operations and people capability. The central principal of total quality management (TQM) is human error. For example, in the finance department...