University of PhoenixMGT 431Training and development is a process that begins with the orientation of a new employee and continues throughout an employee's career. It is important that the human resource manager develop training programs to improve employee skills and performance in a changing workforce. This paper will use five-steps to define and develop an appropriate training program for ABC Bank. The five steps to be addressed will be needs assessment, design, development and implementation, and evaluation.
Needs AssessmentThe initial step in any training program is to identify training needs. "Needs assessment is the process of evaluating the organization, individual employees and employees' tasks to determine what kinds of training, if any, are necessary" (Noe, Hollenbeck, Gerhart & Wright, 2004, p.201). The organization must identify what training is needed through a needs assessment. The three categories are organizational analysis, job task analysis, and individual analysis (Mathis & Jackson, 2006).
Organizational analysis looks at the training needs from within the organization. Are the organizations goals and visions being achieved? What will the needs and skills employees will need in order to meet the organizations' expectations now and in the future? The human resource manager must identify and develop criteria to evaluate training outcomes (Noe et al., 2004).
Job task analysis is the process of discovering and evaluating tasks to be trained for (Noe et al., 2004). The human resource manager will evaluate the requirements each position requires and compare the requirements to the employees' ability to fully execute the required duties. Job task analysis determines what and how training should be accomplished.
Individual analysis is the process of evaluating how a person performs his or her specific job function (Mathis & Jackson, 2006). Individual analysis identifies employees who require training for promotions. This type of analysis determines if...