THE CLASSIFICATION OF THE BUSINESS ACCORDING TO ITS OWNERSHIP
AND THE EXPLANATION OF THE BENEFITS AND CONSTRANTS
OF THIS TYPE OF OWNERSHIP.
I was asked to produce a detailed report on a medium or large size business to fulfill the criteria for unit 1 'Business at work'. This report will consider the objectives, organization structure, culture and communication channel within the business and examine how these factors interrelate to affect the success of the business. This report will also explain how quality assurance and control systems help the business to add values to its products.
The business that I have chosen to do the report is called 'TNT Transport & Haulage '.
I have asked one of the managers that is employed by TNT Transport & Haulage company who works apart of the call centre which is based in Lancashire give me most of the information but this was done because he is my next door neighbour in Keighley and knows me very well and some of it will be off the TNT web-site on the internet, this is large sized multinational business that operates in the UK and abroad over seas, it is estimated that in Europe TNT just has over 500 UK branches these include call centre such as the one in Lancashire and also.
TNT's strong storage services and fast delivery of heavy and light goods with the highest quality service for its customers, sets the standards for the rest of the manufacturers in the same trade.
1.First I got in contact with my next door neighbor who is the manager at the call center based in Lancashire of TNT and made an appointment over with him to get the required information that I needed.
2. After arranging an appointment, I asked him to...