Define Total Quality Management
Total Quality Management or TQM is a management strategy to embed awareness of quality in all organizational processes. Quality assurance through statistical methods is a key component. TQM aims to do things right the first time, rather than the need to find and fix problems after they emerge at a later date." TQM encourages teams within the workplace from different departments to collaborate to create solutions to improve production and reduce or eliminate waste. (2006)
TQM typically includes a random sample selection of the product or service then is tested for things that matter to the customer. Once the failures or defects are detected, a corrective action is put into place to ensure the elimination of the failures or defects. Often times, statistical information is gathered and analyzed and when measures drift outside of the acceptable range, corrective action can be taken to ensure the measures stay within the acceptable range.
In addition to the measures, it is just as important to understand why the failure occurs that that if a redesign is in deployment, then these measures and causes can be taken into consideration to eliminate failures prior to the production process.
In the service area of TQM, typically the consumer or customer determines when the service is out of alignment and need of adjustment.
Include a description of the impact of globalization on quality
The recent rapid globalization of trade is creating unparalleled oversupplies of many goods and even services. Coupled with information technologies that provide customers with more data about prices, quality levels and product availability than ever before, globalization is having a major impact on quality worldwide. Globalization affects quality in many ways. Some of the most noticeable are people's rising expectations and their demand for products and services of equal quality...