Essays Tagged: "Customer service"

The Relationships Between Cost Management and Quality Management

t the best product for the best price. They have many different slogans such as "quality is #1" or "customer service is #1." But how much should a company spend on quality before it starts to cut into ... parts for correctness. Then once the part is completed, it is checked again before shipping to the customer. This appears to be a very inefficient way of doing quality checks because the same part is ...

(5 pages) 283 0 3.9 Feb/2003

Subjects: Businesss Research Papers > Management

3M's New Information System,

I. IntroThe business environment is very competitive. Consequently, companies need to offer customers efficient and reliable service. If they do not, customers will switch to more consumer eff ... s. Furthermore, as companies grow in size, it becomes harder to keep track of the growing amount of customer information. If a company does a poor job of organizing and maintaining customer records an ...

(6 pages) 494 0 3.9 May/2003

Subjects: Businesss Research Papers > Case Studies

Problem solving various management situations.

make the decision. Therefore, the accountability does not reside with the immediate supervisor.When customer service stopped production because a customer reported a problem bottom bracket is an examp ...

(2 pages) 143 0 3.7 Jul/2003

Subjects: Businesss Research Papers > Management

Marketing and E-Business.

iness not only encompasses the exchange of goods and services online, but also has grown to include customer service and business collaboration. In turn, e-CRM, developed as a complement to a business ... ntent management, self-service, and collaboration. Now that e-CRM takes a more holistic view of the customer, the employment of appropriate online technologies will only move it closer to replicating ...

(3 pages) 558 2 3.7 Aug/2003

Subjects: Businesss Research Papers > Marketing

Buying from the comfort of home.

l when it's open.People also opt to buy from home because of the variety of products, cost savings, customer service and ease of comparison-shopping. And you can shop the world, from small boutiques a ...

(2 pages) 73 3 3.7 Nov/2003

Subjects: Literature Research Papers > Creative Writing

Professsional Challenge : asserting your needs.

herefore I selected activity number one from category Being Decisive.Many times when I work with my customers I am interrupted by my managers or customer service with they requests. Most of their inte ... Most of their interruptions in my opinion should never take place and not only hold me back from my customers and makes my work more difficult but it also lowers quality of our service and irritate ou ...

(4 pages) 27 0 4.1 Nov/2003

Subjects: Humanities Essays > Classical Studies

Why Service Stinks--A Critique

ervice stinks. Through a series of examples presented from the consumers' view, she illustrates how customer service has become a privilege of the elite group of an organization's most profitable cust ... rd it to stink.Brady's words have a strong air of discontent around them. She seems discontent with customer service from firms involved in segmenting customers and servicing them according to their v ...

(4 pages) 94 1 4.0 Feb/2004

Subjects: Businesss Research Papers > Management

To what extent do McDonalds use motivational theories to enhance the performance of their employees and hence increase efficiency/productivity? Are these methods effective?

hem to ensure that the workforce they employ is working to their full potential. McDonalds are very customer/ market orientated. They depend on a reputation for customer service. If employees are not ...

(6 pages) 392 1 5.0 Mar/2004

Subjects: Businesss Research Papers

Chicken Run - The Poultry supply chain

e decoupling point. Hoekstra and Romme (1992) define it as the "point that indicates how deeply the customer order penetrates into the goods flow". Determining the location of the decoupling point aim ... ance between the costs of procurement, production, distribution and storage on the one hand and the customer service to be offered on the other. According to Hoekstra and Romme there are three importa ...

(4 pages) 231 2 4.7 Apr/2004

Subjects: Businesss Research Papers > Case Studies

Explains Southwest Airlines positions itself as a different class of airline by having the most generous frequent flyer program of all major carriers. How it uses LUV as a promotional tool.

l stories of the air. Southwest has strived to position itself as a different airline in many ways.*Customer Service. They focus on customer relations strongly. In their mission statement, which is av ... wa/mission.html, states: "The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spiri ...

(3 pages) 176 0 3.4 Apr/2004

Subjects: Businesss Research Papers

There are five factors that distinguishes services marketing from product marketing. Comment on any three of these factors.

obtain from the service has an impact on how they will perceive it. What do consumers perceive from customer service? the location, and the inner presentation of where they are purchasing the service? ...

(3 pages) 163 0 4.6 May/2004

Subjects: Businesss Research Papers

Styles and Influences

Styles and InfluenceBeing part of a customer service based organization, there are always the questions: "How do we get better?" and "Ho ... organization, there are always the questions: "How do we get better?" and "How do we market to our customers?"The United States gathers census data every 10 years and it is call "The Decennial Census ... hat at one pointAnd now here was the problem. When the 2000 US census results were publicized, many customer service companies received a jolt, including my company of FleetBoston Financial. Hispanics ...

(4 pages) 114 1 4.5 May/2004

Subjects: Businesss Research Papers > Management

Computer programmers Compare and contrast

tailed complicated programs for ATM machines, and to program their databases in order to meet their customers' needs such as the online customer service. According to the department of labor Computer ...

(5 pages) 112 0 4.4 Jul/2004

Subjects: Science Essays > Computer Science > Programming Languages

"Team Player"

s organization effectively manage the change in leadership as well as achieve the highest levels of customer service and productivity. My goal for this organization is to gain the commitment of people ... ing people. Obviously without you working here, we could not maintain our level of productivity and customer service. Every employee is instrumental to keeping this organization in business. No one pe ...

(2 pages) 75 0 5.0 Jul/2004

Subjects: Businesss Research Papers > Management

Anticipatory Logistics on Supply Chain Management

management and manufacturing, inventory management and warehousing, distribution and transport, and customer service. With all this said I do believe that the corporate world can benefit from anticipa ... ocess, which interfaces and interacts with the entire company and with external companies, vendors, customers, carriers and more. Logistics is responsible for the movements of products from vendors ri ...

(4 pages) 263 0 4.3 Jul/2004

Subjects: Businesss Research Papers

Business Marketing Talking Business

jectives and assumptions about your business. The objectives could include milestones to achieve in customer service, product quality and value for money.2. SWOT Analysis: Using the SWOT (strengths, w ... lls, qualities and characteristics of my staff?It's also a good idea to look at the make-up of your customers during the development of the marketing plan. This includes looking at their spending habi ...

(2 pages) 55 0 3.0 Nov/2004

Subjects: Businesss Research Papers > Marketing

to say that their strategic direction would be to provide the same quality shopping experience and customer service for multiple goods and services beyond books to ensure continued growth. And in doi ... o ensure continued growth. And in doing so, still maintains their founding commitment to customer service and the delivery of an educational and inspiring shopping ha ...

(3 pages) 183 0 3.0 Nov/2004

Subjects: Businesss Research Papers > Case Studies > E-commerce

Business requirment defenitions

nctioning manufacturing structure.With and inventory tracking system the company will help increase customer service and also maximize return on inventory investment Inventory Tracking Systems help tr ... ng. Another major issue is service tracking. This means you are able to track service calls against customers and customer's products. Track status of service calls and the efficiency of the respondin ...

(2 pages) 31 1 4.5 Feb/2005

Subjects: Businesss Research Papers > Management

Internal and external forces that impact organizational behavior.

erest including the service expected as well as the upkeep of the organization to attract potential customers. It is known to most companies where they are going; often all employees can view and read ... ble to measure with the value of the organizational operation in specific areas of interest such as customer service and employee relations. As mentioned earlier these areas can be measured via survey ...

(7 pages) 312 0 5.0 Mar/2005

Subjects: Businesss Research Papers > Management

Business marketing is radically different from consumer marketing. Why is this so?

those instances where personal selling is the most important element of the marketing mix and where customer service is also important, relationships between buyer and seller may exist. These situatio ... of the industry. From the perspective of BASF, it makes sense to have strong relationship with its customer, Gaskell. But it also make sense for BASF to include Gaskell's customers so that they can a ...

(4 pages) 98 0 5.0 Mar/2005

Subjects: Businesss Research Papers > Marketing