Essays Tagged: "quality customer service"

Secondary Data Review of SERVQUAL Studies

competitive marketplace differentiated increasingly less by features and functionality and more by quality customer service and customer retention management.The study and development of customer ser ... eting research studies. This paper highlights SERVQUAL research related to the framework of service quality, the positive and negative impacts of service quality, and the effect of favorable and unfav ...

(8 pages) 509 0 4.7 Feb/2004

Subjects: Businesss Research Papers > Case Studies

Managing Customer Service

Table of ContentsPart ADevelop a customer service planQuality customer service 2Why customer service plan? 2The planning 3Goals/mission statement 3Custome ... s/mission statement 3Customer needs 4Customer service plan activities 4Part BManage the Delivery of Quality Service in My EstablishmentWhy customers complain? 5Turning Customer Complaints into Opportu ... mance indicator- Benchmarking 12Case Study: Managing Customer ServiceDevelop a Customer Service PlanQuality Customer ServiceAccording to (Cole, 2001, p.307) " Customer service is one of the most direc ...

(8 pages) 478 2 4.3 May/2004

Subjects: Businesss Research Papers

Managing Customer Service

Table of ContentsPart ADevelop a customer service planQuality customer service 2Why customer service plan? 2The planning 3Goals/mission statement 3Custome ... s/mission statement 3Customer needs 4Customer service plan activities 4Part BManage the Delivery of Quality Service in My EstablishmentWhy customers complain? 5Turning Customer Complaints into Opportu ... mance indicator- Benchmarking 12Case Study: Managing Customer ServiceDevelop a Customer Service PlanQuality Customer ServiceAccording to (Cole, 2001, p.307) " Customer service is one of the most direc ...

(9 pages) 266 1 3.6 May/2004

Subjects: Businesss Research Papers

Managing Customer Service

ess to survive in today's extremely competitive markets.Part A. Develop a customer service planHigh quality customer service comes with the support of a good customer service plan. Clear mission and v ... hotel service standard and keep on develop our customer service plan.Part B. Manage the delivery of quality service in your establishmentStaffs are the actual people who provide services to the custom ...

(9 pages) 450 0 3.6 May/2004

Subjects: Businesss Research Papers > Management

Public Relations Campaign Strategy for fictional computer company trying to take over lead market share.

ign will focus on the projected benefits attainable in reducing operational costs and improving the quality of customer service provided.Bell Computers recognizes the concerns of internal employees an ... will center on increasing current and potential customer awareness of Bell's commitment to provide quality customer service. The current Bell customers will receive promotional materials advising the ...

(2 pages) 74 0 2.0 Jul/2005

Subjects: Businesss Research Papers > Management

IT Project

L Employing over 350 people, iNet Designs, Inc. built its high reputation on both superior work and quality customer service.iNet Organizational ChartStatement of needA recent market survey analysis w ... ork per job, and reduce expenses by 27 percent. Intangible benefits, such as company reputation and quality customer service will enhance dramatically with improve speed to efficiently process work.Pe ...

(7 pages) 247 0 2.3 Mar/2006

Subjects: Businesss Research Papers > Case Studies

ANOVA Testing

n top of the latest marketing techniques, keeping abreast of consumer demands to ensure the highest quality customer service, achieving cost affective productivity, and maintaining quality production ... NOVA test is to state the null and alternate hypothesis, which in this case the null was stated as equality with the alternate being stated as unequal amount of orders being processed. The second step ...

(5 pages) 289 1 4.0 Apr/2006

Subjects: Businesss Research Papers > Case Studies

SteakHouse

SWOT analysisPrinciples and beliefsHighly diversified restaurant businessSuperior quality customer serviceWell established brand imageHigh quality food and beverages servingManaging ... ality food and beverages servingManaging partner should have 10 % share which strengthens company's quality standardsUS standard quality fresh food and cooking methodVery well defined market segmentat ... Very well defined market segmentationContinuous innovationsLong term negotiation with suppliers for quality and constant supplyLowest labor turn over rateEmployee reward programsEfficient training pro ...

(3 pages) 56 0 0.0 May/2006

Subjects: Businesss Research Papers > Case Studies

EXCUTIVE SUMMARY JCP is a partnership between three individuals who

l health. Achievement of this principle will be working hard to ensure friendly, courteous, honest, quality customer service by meeting every expectation in every transaction. To maintain an active pr ... asize customer service.MISSION JCP is dedicated to providing high performance products that combine quality performance with value pricing. We wish to build a strong foundation for lifelong partnershi ...

(6 pages) 1122 0 0.0 Feb/2008

Subjects: Social Science Essays > Psychology > Psychological Theories & Authors

Conceptualizing a Business

(SMART).Mission StatementWe will serve as a premier e-learning company by providing consumers with quality, affordable, and convenient learning as well as high-quality customer service. Short-term ob ... school diploma. (Graduation will be provided)2.What: What do I want to accomplish? To be one of the quality e-learning companies.3.Where: Identify a location. Location will be the anywhere as it will ...

(4 pages) 171 0 3.0 Jun/2008

Subjects: Businesss Research Papers

Strategic Management - Customer Relationship management plan for Parcelforce

ectors. The plan will focus on a Customer Relationship Management programme that will create higher quality customer service levels across the organisation.Vision, Mission and Corporate ObjectivesVisi ... an switch to other parcel delivery services without a problem. This is most likely to happen if the quality of Parcelforce's services change.Supplier power - Parcelforce deal with various suppliers in ...

(10 pages) 85 1 4.5 Mar/2009

Subjects: Businesss Research Papers > Management

Importance of customer service

. Customer service is one of the most important ingredients of the marketing mix for services. High quality customer service helps to create customer loyalty. Customers today are not only interested i ...

(4 pages) 97 0 4.3 Mar/2009

Subjects: Businesss Research Papers > Marketing

Executive Summary for Landry's and Southwest Airlines

man, President and Chief Executive Officer (CEO) of Landry's continue to promote dedication to high quality and customer services. This is what helps launch Landry's Restaurants, Inc. as one of Americ ... ent Chairman of the Board, President and CEO of this business that has always been dedicated to its quality customer service that continues to be delivered with a sense of warmth, friendliness, indivi ...

(5 pages) 28 0 0.0 Apr/2010

Subjects: Businesss Research Papers > Accounting

Strategic Quality Management and Customer Service

Strategic Quality Management and Customer Service � PAGE \* MERGEFORMAT �1� Strategic Qua ... 3;1� Strategic Quality Management and Customer ServiceUniversity of Phoenix�Strategic Quality Management and Customer ServiceQuality is considered one of the most critical and key compon ... tical and key components in business today. The difference between an adequate or just satisfactory quality and a product that has an outstanding and superior quality can be the factor that pushes the ...

(5 pages) 2179 0 0.0 Aug/2010

Subjects: Businesss Research Papers

“ In a prosperous society, value is predominantly of an intangible nature.”

ge variety of products in their efforts to satisfy their needs and thus, intangible values, such as quality, customer service and style, have become key determinants of consumption choices. Firms prov ...

(3 pages) 4 0 0.0 Jun/2012

Subjects: Social Science Essays > Economics