Business Communications and Trends Paper

Essay by pepsiann2000 July 2009

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Baker Hughes Drilling Fluids is an oilfield distributor located in the Gulf Coast Region. As with every business, Baker Hughes needs to practice effective communication skills to maintain a successful and thriving reputation of the world's leading oilfield service provider. As an administrative assistant at Baker Hughes, communication is a necessity. Day-to-day activities such as analyzing daily observation reports for offshore personnel and keeping an up-to-date tracking report of each employee's status is also important. Without effective and accurate communication the success of Baker Hughes would be uncertain. Business trends at Baker Hughes include technology; focus on quality and customer needs, teamwork, diversity, globalization and outsourcing, and balancing work and family. This paper is intended to describe how these trends in business communication affect me on a daily basis.

TechnologyTechnology in my daily activities include emails and social networking tools such as Windows communicator which is used to communicate with office and offshore personnel about valuable information I may need to complete my daily activities.

Focus on Quality and Customer NeedsEmployees are tracked on a daily basis through the employee tracking report. As customers call for oilfield service, employees can be tracked based on their utilization. Determining whether or not an employee has worked over the allotted time will determine whether he or she is sent to the new customer. The awaiting customer can always rest assure they will be getting a well rested employee who is aware of the customer's needs.

TeamworkDifferent divisions work together to accomplish the goal of making sure. Baker Hughes maintains a successful reputation. Teamwork is encouraged at Baker Hughes. By working closely with payroll, I can assure that offshore personnel will get accurate numbers in utilization and payroll, allowing our employees the satisfaction of knowing their hard work is being noticed and...