Business Process Improvment Plan

Essay by babydoll77stlUniversity, Bachelor'sA, July 2010

download word file, 4 pages 0.0

Downloaded 82 times

Gaining Employee Buy-In � PAGE �7�

Week 5 - Business Process Improvement Plan

University of Phoenix


Gaining Employee Buy-In

Every organization should be looking for ways to better themselves. There are many different ways to achieve constant improvement. And with improvement comes the buy-in for changes. Every change made to an organization needs the buy-in of the executive management, the mid-level managers, and the employees. Without a successful buy-in, especially from the employees, then the changes may not be as successful as they were originally planned to be, or they just may not work at all. The purpose of this paper is to review a few ways to gain buy-in from the employees in a positive, successful manner.

Proven Strategies

Explain why change is needed

Research shows a distinct correlation between the success of a company and the employees' perception of the company's brands (Thomson, Chernatony, Arganbright & Khan, 1999).

This correlation between employee morale and the company's success is also a critical factor in accomplishing other company objectives, including the implementation of process changes and efficiency improvements. Often referred to as buy-in, the employees' support of company objectives cannot be undervalued.

The key to successfully achieving employee buy-in lies at an emotional level, but is fueled by the sharing of information with the employees. Citing the ". . . critical link between knowledge and emotion . . ." (Thomson, Chernatony, Arganbright & Khan, 1999, p. 6), buy-in at the desired emotional level will not materialize without being preceded by knowledge and understanding of the strategy. Employees need to understand why the company strategies have been chosen before they will fully support them.

Based on this evidence, the very first step to achieving employee support for the proposed to-be hiring process is a knowledge campaign. The team needs to...