Case Study Analysis

Essay by siciliangirl310University, Bachelor'sA, March 2009

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KIK Custom Products (KCP) is a manufacturing facility. The company has 21 manufacturing facilities located throughout North America. KCP produces many Nation Brand products for many Fortune 500 companies including Gillette, Johnson and Johnson, L'Oreal, Proctor and Gamble, Dial, Colgate-Palmolive, and many others. KCP also manufactures many products for top retailers including Albertson's, Kroger, Safeway, Target, and Wal-Mart (KIK Custom Products, 2001). The company produces many popular product items for name brand companies.

KIK Custom Products produces new product lines for many of its popular customers. There is a problem within the company with these new products. There have been many instances when new products have disappeared. The way the process works is this: the product is produce, palletized, and ready for the customer to pick up. Sometime between the product being produce and the customer picking the product up from the facility, the product disappears. The company is not losing one or two boxes of product.

There are five or six pallets of product missing at one time.

KCP knows that there has to be many key players in the disappearance of the new product lines. The company knows that the key players must include someone in the warehouse (possibly in management), a forklift driver working the dock, and a transport driver to deliver the product to its final destination. KCP is truly unsure about who the exact key players of the thievery are. The company is doing everything it can to find ways to determine who the employees involved are and the company will terminate any employees involved in the stolen products.

KCP has put a great deal of trust in their employees with these new product lines. It is unfortunate that they cannot trust their employees with these expensive products they produce for their customers.