case Study-Carlsbad

Essay by Juniper13University, Master'sA, October 2013

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Case Study- City of Carlsbad, California

Question #1

Prior to the Public works department merging to become a part of a Major Service Area (MSA), the employees often performed work assignments that were redundant in different department which is a waste of the City of Carlsbad's financial resources. This redundancy in work was contributed to the lack of cohesiveness in the entire Public works departments except for the water department. Lack of leadership is also a hindrance to the department's mission and the employee's guidance because the Public Works director is also the City Engineer. With too many employees performing job duty functions that require supervision, leadership in the Public Works department has been lacking the necessary guidance employees should expect. The employee tenure ratio varied between long and short assignments which could be an issue for training and coordination of day to day work without the proper leadership.

Question #2

I would introduce myself to the employees within the different departments of the Public Works department to clarify how we will be looking to make the organization better and offer an outline of what we may require from them. I will have discussed this conversation with management prior to speaking with the employees. Cummings & Worley (2008) states, "Before collecting diagnostic information, practitioners need to establish a relationship with those who will provide and subsequently use it. Because the nature of that relationship with those who will provide and subsequently use it" (pg. 121). I would use collection methods such as observation of employees at work, surveys and questionnaires. Because the Public Works department services the residents of Carlsbad, I would also include them in...