Case Study: Let it Pour MGT/350

Essay by reeatchUniversity, Bachelor's May 2004

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Chris Smith received a promotion to executive assistant to the chief executive officer at Faith Community Hospital. On Chris's first day as executive assistant his boss, Pat, the CEO of Faith Community Hospital, meets with Chris to discuss, what the hospital does and some of the problems that the hospital is having. At the end of the meeting, Pat asks Chris to prepare a report that covers three areas: what is going on right now, what they can do about it, and what they should do about it.

In the beginning of the meeting, Pat gives Chris some background information on the hospital, Pat's position, and the company's mission statement. Pat is the CEO of the hospital and reports directly to the Board of Directors of the Faith Foundation, whose diversity provides many different ways of thinking and decision-making. Although the hospital has a mission statement, it seems like very few people are following it.

Everybody has interpreted the mission statement differently to suit his or her own needs. This is where the problems begin to occur.

Faith Community is a non-profit organization designed to provide care to people from all lifestyles, but because of a growing number of problems, they have to re-evaluate how the actual running of the hospital and how the patients are being treated. With the diversity in thinking and decision-making, this is no easy task. Pat's job is to figure out what is going wrong and how they can fix it and report these solutions to the Board of Directors.

The first problem that Faith Community Hospital faces is the treatment the patients are receiving or the lack of treatment they are receiving. Because Faith Community is a religious based hospital sometimes individual's personal beliefs can get in the way. Some medical personnel...