Essay by dicksmithUniversity, Bachelor'sA-, October 2005

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Communication is a part of our everyday life that occurs whether we intend to or not. Every individual has a particular style of communicating. With so many styles of communication and several different personalities, it is easy to have discrepancies and misunderstandings that result in communication. These styles include both verbal and non-verbal approaches as well as being able to listen, except in unfortunate circumstances where a person is literally incapable of doing any.

Within an organisation, poor communication can be a determining factor in its success or failure. McShane and Travaglione (2003) explain that good communication ensures individuals know what is expected of them and it galvanises coordination within the organisation. The root of a large number of organisational problems is poor communication.

This essay will give an indication of what styles of communication were involved in my previous line of employment with Woolworths Limited. How everyday communication such as words, voice, tones, gestures physical actions and the like took place with fellow employees based on the model presented by Gamble and Gamble.

Verbal Communication.

In an organisation where service is of the highest importance, effective communication is a vital component of organisational success. BWS, which is a company owned by Woolworths Limited, is no exception.

Up until the end of 2004, I was fortunate enough to hold a managerial position at BWS which magnified my responsibilities towards a number of issues but more importantly to employees.

To be as effective as I could, verbal communication was one of, if not, the most important aspect when communicating with employees. As a manager it was imperative to overcome communication barriers before approaching an employee. These barriers may have been disadvantages of verbally communicating, such as noise, hearsay, choice of words, assumptions and stereotyping, which could all contribute to...