Communication barriers

Essay by jalalayubUniversity, Bachelor'sA+, November 2014

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Communication barriers in organizations could be overcome by/through:

Creating an atmosphere of trust in which people feel free to communicate: This can be achieved when managers show that they are prepared to listen to and do something about employees' needs. This encourages employees to listen to each other and acknowledge each other's worth. (Fielding, 2006).

Encouraging staff/people to pass on messages accurately: To avoid distortion of messages, staff should be encouraged to avoid filtering and pass on messages exactly as received. (Fielding, 2006).

Use of simple language: According to D'Souza, "The message should be clear, concise and brief." The senders/encoders should avoid the use of jargons. The use of simple and clear words that can easily be understood by the receiver of the message should be encouraged.

Encouraging active listening: Active listening requires careful attention and concentration in order to attain proper understanding of the message being passed on. The speaker/sender of the message can encourage active listening through his/her choice of words and expressions as well as asking questions.

(Mungiria et al, 2008).

Avoiding emotional responses: According to Mungiria et al, while communicating one should avoid showing their emotions as the receiver may misinterpret the message being delivered. Emotional responses such as those resulting from anger may lead to the receiver thinking that the information being put across is not good.

Eliminating/reducing differences in perception: The organization should try and recruit individuals with excellent command over the written and spoken language. Everyone perceives things differently however the organization should work towards reducing these differences through better understanding, persuasion, negation and tolerance. There should be proper trainings conducted for required employees e.g. Voice and Accent training.

Avoiding Information Overload and Underload: Managers should constantly analyze the directions and numbers of messages flowing upward, downward and sideways. They should check for...