Communication Process

Essay by klwatersUniversity, Bachelor'sA+, June 2004

download word file, 4 pages 4.7

Communication Process

The Communication process can be defined as the sending and receiving of information between two people. The key elements of the communication process are illustrated by Schermerhorn, Hunt & Osborn by a model in the text Organizational Behavior. The communication process includes a source, a receiver, a channel, feedback, and noise (Schermerhorn, Hunt & Osborn, 2002, p.191). There are three forms of communication: verbal, non-verbal, and written. In order to communicate effectively, we should understand the communication process.

The communication process starts with a source. The information source is a person or group of people "who encodes an intended meaning into a message" (Schermerhorn, Hunt & Osborn, 2002, p. 190). The source then chooses a channel to transmit the message. Schermerhorn, Hunt & Osborn give these examples of communication channels: "face-to-face meetings, electronic mail and other forms, written letters or memorandums, and telephone communications or voice mail" (2002, p.

191). The choice of the channel may affect the results of the communication process. If a message is sent through an inappropriate channel, the receiver may not receive the intended message.

The receiver is the person or group of people who the message is sent to (Schermerhorn, Hunt & Osborn, 2002). The message is then decoded and interpreted by the receiver, which is labeled as "perceived meaning" in the Schermerhorn, Hunt & Osborn model (2002, p.191).

A factor that "interferes with the effectiveness of communication" is noise (Schermerhorn, Hunt & Osborn, 2002, p. 191). In the illustration, Schermerhorn, Hunt & Osborn list "physical distractions, semantic problems, cultural differences, absence of feedback, and status effects" as types of noise that may impact the communication process. (2002, p. 191). Examples of physical distractions in the communication process include the ring of a telephone or drop-in visitors. Semantic problems "involve a poor...