Conflict Resolution

Essay by EssaySwap ContributorUniversity, Master's February 2008

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By: Jason E-mail: Today, I would like to talk to you about the Conflict Resolution Process. I believe this process begins by determining whether there is an actual probem, once determined that there is an actual problem all parties must analize the problem, clarifing all their preceptions, brainstorm for possible solutions, and create or cose the solution that is benifitial for everyone. Then this solution must be aheared to with integrity. The books definition of Conflict Resolution Process consists of these 5 steps. Decide Whether Your Have a Misunderstanding or a True Disagreement. Define the Problem and Collect the Facts. Clarify Perceptions. Generate Options for Mutual Gain. Implement Options with Integrity. Decide Whether Your Have a Misunderstanding or a True Disagreement. A misunderstanding is a failure to understand the other persons point. A true disagreement is when people want more than your explanation and further details; they want to change your mind.

Define the Problem and Collect the Facts. The book states that the saying, "A problem well defined is half solved" is not far from the truth. It also states that at this stage it is helpful when everyone involved is allowed to define the problem. Clarify Perceptions. This can be done by asking the following questions. What does each party thing the conflict is about? Is the conflict over deeply held values or just preferences? Is the conflict over goals or methods? Generate Options for Mutual Gain. This can be done through brainstorming. Brainstorming is a process that encourages all those in the conflict to generate a wide variety of ideas and possibilities that will lead to the desired result. No one is allowed to evaluate, judge, or rule out any proposed solutions. Each person is encouraged to tap his or her creative energies without fear of...