Conflict Resolution

Essay by Dragonlover67College, UndergraduateA, May 2009

download word file, 3 pages 2.3

At 2300 hours, a clerk tripped an alarm inside the Little Chief convenience store notifying police of a robbery at the intersection of Old County Road and Parmer Lane. At 2311 hours, I arrived at the scene with Officer Terry Nash and Officer Mark Wahlberg. The suspect was a 5'8, Caucasian male. He was dressed in a white shirt with a blue sweatshirt, blue jeans, and wore hiking boots. He was approximately 150 lbs. The suspect noticed law enforcement outside and began to panic. Hence, the situation went from a robbery to a hostage situation, which at that time, the suspect immediately grabbed a clerk Martha Stewart, and yelled for law enforcement to leave the premises.

This particular situation is emotional, difficult, and may become a hazardous situation that a negotiator can be involved in, and often the suspect will show signs of high emotions due to mental illness (Conflict Resolution, n.d.).

Both officers and I must keep an objective point of view and remain calm, both of which can be difficult depending on the circumstances. I would try to cause delays by telling the suspect that higher authorities must be consulted before a decision can be made or a concession offered. According to Conflict Resolution (n.d.), one must gather information pertaining to the suspect by creating a psychological profile; one would need to be aware of the suspect's mannerisms, responses, and general attitude. In addition, I would offer minor concessions, such as food and water, promises of media coverage and perhaps transportation (Conflict Resolution, n.d.). Hence, by following these steps during a hostage crisis, I can gradually weaken the suspect's position.

According to Conflict Resolution (n.d.), one would continue to make contact by phone with the suspect and continue negotiating with him even if...