Conflict Resolution

Essay by swartzbaughUniversity, Bachelor'sA+, April 2004

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Ineffective communication in the work team is antagonistic to the stability and success of the team, and the objective to be completed. Differences which can decrease cohesiveness and reduce the effect of productivity in the team may include some of the following; poor listening skills, criticizing others ideas, becoming defensive or angry when members of the team express their opinions or views, non-productive team meetings, unclear goals and work objectives. According to William J. Bender and Darlene M. Septelka, "Responsive communication involves the willingness to gather information from others, active listening, and building on ideas and views from others" (Bender and Septelka, 2002 ).

There are many communication weaknesses which contribute to team conflict, it is crucial to the success of the team to have open communications in order to clarify each member's individual roles, duties and responsibilities before the project is underway. "Collectively the team should define and agree upon common team project goals that provide purpose, focus, and direction.

Goals should be specific, measurable, attainable, relevant, and time-bound" (Bender and Septelka, 2002). If roles are not clarified and established, team members may feel they are contributing more than others and resentment may arise, producing personal conflicts which can also affect the team and the objective.

Another conflict is delegation of work. Delegation of work is a means of completing more than one task with a group or team. Delegation of work is most commonly thought of in the work place. But it occurs frequently in personal relationships, in high school and/or college. There are many benefits to the delegation of work but, there are several ways in which the delegation of work

can go wrong. Delegation of work will go wrong when a team member does not agree with the subject matter to be covered. In this...