Conflict Resolution Strategies

Essay by mtzerepCollege, UndergraduateA+, August 2008

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Conflicts are bound to arise as a combination of "people perceive incompatible goals, interests, values or ideas" (Ashmos & Nathan, 2002, p. 198), which can only be resolved through effective conflict resolution strategies. There are many benefits and challenges in working with teams. Perhaps some would agree, the importance of effective conflicts resolution strategies may best be reflected in the enhancement and performance of the team.

"Teamwork is described as a co-operative process that allows ordinary people to achieve extraordinary results" (Scarnati, 2001, p.¶ 2). A team is a group of two or more people who are working and coordinating to achieve a common goal. "By sharing a common goal or vision, the team can accomplish what individuals cannot do alone" (Scarnati, 2001, p.¶ 6).

Within a team, it is important all members effectively coordinate as one. The collection of their talent working in union towards a common goal enhances their performance.

Through effective teamwork, a team is able to improve on its quality, productivity, coordination, flexibility, and development of individual members (Katzenbach, 1997, p. 4-6). A Team benefits from its individual members contribution which is necessary in achieving a collective goal.

Working as a team has many benefits both individually and collectively. Scarnati (2001) states, "each team member compensates for the other by filling the gaps and voids we all secretly possess" (¶ 12). In addition, teamwork may eases tension among individuals. For instance, two colleagues who have not had an opportunity to interact in the work place. Providing the employees an opportunity to collectively work towards a common goal, may develop a mutual understanding and enhance the overall productivity of the organization (Rees, 2001, p. 11). "70% of team members surveyed by the National Computer Systems Group, indicated they were happy to be part of their teams because...