Critical Thinking Application

Essay by chucky_meCollege, UndergraduateA, November 2007

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Critical thinking may be defined as the intellectually disciplined process or the "mental process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an answer or conclusion" (, 2007). Critical thinking is important in ones daily routine, enabling him or her to analyze situations in order to make a more profound decision. Critical thinking is a developed skill in an individual. Anyone may lapse into irrational or scattered thoughts. This process of thinking is measured by levels of experience in specific situations as no individual is naturally born a critical thinker. People make generalizations without evidence through stereotypes, beliefs, points of view, illusions, and myths that they subconsciously confuse the decisions and actions made with what is true and real (Paul & Elder, 2006, p. xix). Therefore, the mark of excellence in critical thinking is a life-long undertaking developed when one knows what his or her thinking is doing and when he or she recognizes the strengths and weaknesses in that thinking.

When making decisions, one may put themselves in a position where his or her situation may only worsen when not skillfully analyzed. In a financial industry, serving people who are in financial hardships, it is imperative to apply critical thinking skills when advising a consumer of the services offered. Within my organization, consisting of financial services offered to the external environment, the importance of critical thinking applies to many different decisions upon the quality of customer service provided. In order to implement the plans and services within my organization it is necessary for employees to make the right decisions.

In a position like mine, one is forced to think critically about offering services to satisfy the job requirement rather than placing emotional barriers between ourselves and the customers. On a daily basis, customers in...