Critical Thinking Application Paper

Essay by babydoll77stlUniversity, Bachelor'sA, May 2009

download word file, 3 pages 4.0

Critical Thinking Application PaperWhat exactly does critical thinking mean? Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action (Paul & Scriven, 1987). Thinking is a very important of everyday life. Some may not understand, but life would really be meaningless without using thought. Thinking is viewed as a natural thing to do, but largely one's thinking is biased, distorted, partially uninformed, or prejudiced. Some of the personal barriers to critical thinking includes; enculturation, self-concept, ego defense, rationalization, self-serving biases, and emotional influences (Goodpaster & Kirby, 2007). Critical thinking is an essential tool to good decision-making. Everyone has biases or prejudices, which can hinder good decision-making. Critical thinking varies depending on the underlying motivation.

Currently I am employed by Energizer Battery. I have been working for Energizer for over five years now.

I first started in the customer service department as a Customer Service Account Representative. I now work in the planning and scheduling department as a Senior Logistics Associate. In both roles that I have worked in, critical thinking has always played a major asset.

Critical thinking is a very essential process when working in the customer service industry. Critical thinking for a customer service representative helps ensure customer satisfaction. A customer service representative has to be able to listen to the customer's needs and also have the ability to ask the right questions in order to provide the best service to the customer. Some customers are able to provide all the information that is needed, but with other customers, the representative will have to investigate further to find the information needed to assist the customer. A customer service representative has to...