"Dealing with People You Can't Stand"

Essay by laplandiaUniversity, Bachelor's July 2006

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Whether at work or at home, we all have to deal with difficult people. Our challenge is to develop creative ways to handle these difficult people. Brinkman and Kirschner, in their book Dealing with people you cant stand: how to bring out the best in people at their worst, have just made this task easier with this creative and fun guidebook. Within the pages they identify and explore the psychological roots of ten specific behavior patterns that represent normal people at their worst. The doctors believe that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation.

The ten specific behavioral styles are identified with a metaphoric word picture on order to clearly identify the style. These styles are:

1. The Tank: the person who interacts with others by brute force, knocking over those who stand in his way

2. The Sniper: the person who takes shots at others from behind well constructed, or well chosen cover.

3. The Grenade: the person who attacks others in an effort to disable them so his / her ideas will be more accepted.

4. The Know it all: the person who genuinely has ideas that are more well suited than others ideas, and (s)he knows it.

5. The I-Think-I-Know it all: the person who thinks their ideas are better than everyone else.

6. The Yes person: this person believes that their ideas will be accepted by affirming and approving of those around him.

7. The Maybe person: the person who want to be everyone's friend, not make any waves, and put his ideas forward by giving others tentative approval while having his / her own agenda in mind.

8. The Nothing person: This...