Interdepartmental Communication to Reduce Costly Errors in a Small Urban Company

Outline of the Project EnvironmentThe main clients in this context of the study are the small urban companies. The main problem lies in the fact they often face severe miscommunication problems that ultimately results in the loss of person-hour and this loss is ultimately translated into loss of production hours and thus results in financial loss. (Ivancevich, 2005)The term interdepartmental communication relates to inter personnel office communication such as phone, documents, memos, email, FAX and voicemail. These communicative systems could be termed as formal communication system. There are also other forms of interdepartmental communication and it could be termed as informal communication in interdepartmental. Informal communications could be defined as taking place synchronously in face-to-face settings. (Johanson, 1977)For most office workers, informal communication is a frequent interdepartmental activity and for many jobs such as management, it represents the most frequent interdepartmental activity. Questionnaire data produce estimates of between 25% and 70% of time being spent in face-to-face interaction, with these figures depending on job type.

Dun Laoghaire

Business Process (EPC) in ARIS Express 8

Organisational Chart in ARIS Express

Similarly, and again, depending of the industry formal communication system may occupy about 54% to about 91% of the time spent on an average. (Kindleberger, 2006)The entire feature of this business-based communication depends on the organizational structure that is predominantly processed based depending on the issue of interdepartmental communication system, particularly for small urban companies. Thus, it becomes relevant to understand, evaluate and analyze the mode of interdepartmental communication and the effects of to help reduce costly errors in a small urban company. (Andrad, 2004)Problem to be Solved and Indication of SolutionIn a process-based structure, an organization is fundamentally divided into its organizational units based on its core processes. Process is necessary for defining the industrial scope of the organizational and a process-based structure can implement these processes much faster. Various other processes can also...