MBA530 Week 3 interclean

Essay by geeksUniversity, Master'sA-, January 2009

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Running head: PROBLEM SOLUTION: InterClean CORPORATIONProblem Solution: InterClean CorporationMBA 530Situation Analysis and Problem StatementThe Human Resource can be a great factor in making or breaking the company. Knowledge of understanding, motivate and maximize the use human resource, can take a company to a position of leadership in any market they endeavor. The understanding, development, and retention of this great resource are what set industry leaders apart from all others.

Successful companies are those are that able to recognize this and take advantage by placing the right employee in the right job: align with the individuals' goals and aspirations. A happy employee is a productive employee. (McShane, 2003) Every successful organization has, at its very core, a great human resource department, able to spot early warning signs of workplace troubles such as low morale, misplaced employees, conflict, and employees not working at their full potential.

As it will become apparent in this document, human resource and human resource development are the most important key elements in making any organization to help achieve its goals and become a leader organization in any market.

Situation Background (Step 1)In current situation, the success of the industrial or institutional cleaning industry does not depend solely on products or how well they are advertised. Industry has to provide turn-key solutions including product training, regular monitoring, information sharing and full value cleaning contracts.

InterClean has to shift to solution-based selling strategy that requires the sales team to be more knowledge about sanitation and cleaning laws, compliance, regulations, systems, and OSHA (Occupational Safety & Health Administration) standards. Currently, the sales force excels at demonstrating and selling product, but under the newly proposed solutions/service model, representatives will be grouped into multi-functional teams prepared to support InterClean's high-quality products with high-quality service. They'll be instructed in development of full-range service...