Measuring the effectiveness of teams

Essay by denikeaCollege, UndergraduateB+, March 2007

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The first thing a customer sees at your business is the employee representing your product or service, if you want the customer to see that you have a smooth operation working than you want your employees to have good teamwork skills and to be trained in their current job duties. If the customer is not satisfied with the way your team is run your competitor thanks you for the new client. There are many ways to make sure this doesn't happen in which I will be explaining in detail throughout my paper.

One of the best ways of deciding if your team needs improvement is in your sales report say you create a new team and all of a sudden sales begin to decline and customer complaints go up obviously your team is not being as effective and as customer service friendly as they should be otherwise sales and compliments would be on the rise.

Most companies encourage and welcome complaints and compliments for this very reason it is the cheapest way to determine if your team needs improvement and it only cost you a dollar for a compliment/complaint card or a phone call to hear the voice and opinion of the people that keep your business up and running on a regular basis.

Mystery shops have become more and more often used to test the resources at your store for quality. Mystery shoppers involve an unknown individual usually outsourced from another company to come into your business and do business like an average customer would, they examine things like cleanliness of the store, how well was everything stocked, how were they treated as customers in the store. Mystery shoppers also keep people on their toes so they tend to be weary of doing poorly employees tend to develop better...