Operation Management: Workforce Management

Essay by KafrayUniversity, Bachelor'sA, February 2007

download word file, 21 pages 4.0

Table of contents

Executive Summary

What is Operations Management?

Introduction to workforce management

History of PC Hotel

Introduction to Pearl Continental Hotel

Vision of the Hotel

Core Values

Hierarchy Chart




oWorking shifts

oPayments of wages


Job Description of a manager


Performance Appraisal and Job Rotation

Participative Management

Goal Setting

Delegation of Authority

Holidays and leaves


Transfer or Promotion



Termination of Employment


Research Approach

Research method

Ethics of research

Time and Cost requirement

Technical Appendices


Copy of the Questionnaire

Executive Summary

Pearl Continental Hotel is a leading worldwide hospitality company. In 1985, Mr. Hashwani purchased the controlling shares of Pakistan Services Limited, which owned Inter Continental Hotels in Pakistan. These hotels were in bad shape and losing lot of money. Mr. Hashwani changed the name of this chain of Hotels, to "Pearl Continental Hotels."

Pearl Continental Hotel Hotel's mission is to win in service by proactively offering customers the most valuable assistance, information and support in a uniquely warm and caring manner.

Pearl Continental Hotel Hotel's vision is that they are committed to dynamic growth and service excellence built upon our heritage of traditional hospitality. They strive to consistently meet and surpass guests, employees and other stake holder's expectations. They feel pride in making efforts to position Pakistan in the forefront of the International Arena.

Management of Pearl Continental Hotel believes in Growth and Development of their employees.

They provide learning environment, opportunities and provision for world-class training for their employees.

Management of Pearl Continental Hotel appreciates their employees by awarding performance appraisal.

Management of Pearl Continental Hotel believes in two-way interaction they encourage their employees to participate in departments meeting and motivate them to give any sort of suggestion.

Management of Pearl Continental Hotel endeavors to build trust and support...