Organizational Behavior Terminology and Concepts = MGT331

Essay by lindy0116University, Bachelor'sA+, October 2004

download word file, 3 pages 4.5

Organizational Behavior Terminology and Concepts


Organizational Behavior Terminology and Concepts

This paper will discuss several key concepts and terminologies as they relate to organizational behavior, organizational culture, planned change strategies, organizational effectiveness and efficiency, and organizational learning. It will also explore these concepts as they relate to Hewitt Associates, a global leader in human capital management consulting and outsourcing.

Organizational Behavior

Organizational behavior is the study of individuals and groups in organizations (Schermerhorn, Hunt, & Osborn Ch 1 Pg 2). It is a systematic process for understanding the relationship between organizations and the people in them. Its study helps an organization meet the needs of its employees while also understanding the impact the individual or group has on the behavior and decisions of the organization. Workers concerns and what they want are as varied as the workers themselves, but several responses are consistent: recognition for a job well done, job security, a balanced work and family life, and a competitive salary.

It is important to say that just because something has worked in the past does not guarantee success in the future and employers increasingly understand they need to keep up with their employee needs as much as they need to keep up with their competition. Research has shown, the top companies are adapting and doing what it takes to gain an edge (Schermerhorn, 2003, pg. 8).

At Hewitt Associates emphasis is placed quarterly on measuring the engagement of its associates. In fact, enhancing associate engagement is one of Hewitt's three main organizational goals (the others being to server their clients exceptionally well and to strengthen the business). Each quarter a survey is sent to associates randomly and looks to measure their perceptions and opinions on a variety of topics regarding their work environment. Leadership across the firm...