PetSmart Motivational Profile

Essay by perkozUniversity, Bachelor'sA-, May 2010

download word file, 9 pages 0.0

Running head: PETSMART MOTIVATIONAL PROFILE � PAGE \* Arabic �1� PETSMART MOTIVATIONAL PROFILE � PAGE \* Arabic �10�

PetSmart Motivational Profile

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PetSmart Motivational Profile

PetSmart's vision is to provide total lifetime care for all pets and their pet parents. Petsmart offers pet care solutions, superior products, unmatched services, and superb customer service (www. PetSmart.com 2010). PetSmart's knowledgeable associates and services differentiate them from other pet retailers. Leaders of this organization believe that moving away from the mart mentality, focusing on providing smart solutions and information, emphasizing highly differentiated training and adoption services keeps pets and their pet parents satisfied. When customers walk into PetSmart, they know that PetSmart is committed to providing total lifetime care. Their pets hotel concept, which is a unique combination of a doggy day camp and pet boarding, is one of the reasons business keeps growing at a record pace. They support more than 311,000 homeless pets annually with finding them a home through their in-store adoption centers and raise more than $31 million a year to help animal rescues and welfare organizations.

PetSmart is the largest provider of professional pet grooming and training in the United States and their services continue to grow every year. PetSmart's mission is to provide continuous exceptional customer service to their pets and his or her pet parents. They believe that actions speak louder than words and by showing their customers how much they care speaks volumes. This starts with educating and motivating their associates about what it takes to serve and delight their customers, how to identify and understand pet parents' needs, and to provide solutions. PetSmart's goal is to ensure that, "every employee has the knowledge, skills and abilities to progress through a rewarding and fulfilling career" (www. PetSmart.com 2010).

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