Problem Solution:InterClean, Inc.

Essay by jjdeddsddUniversity, Master'sA, March 2009

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Problem Solution: InterClean, Inc.

Sheilah Dillon

University of Phoenix

MBA 530-Human Capital Development

Mr. Donald Duvall, Instructor

October 27, 2008


Problem Solution: InterClean, Inc.

This paper will discuss issues and opportunities affecting InterClean, Inc. and their stakeholders. Several alternative solutions to outsourcing will be evaluated based on generic benchmarking and an optimal solution presented.

Situation Analysis

Issue and Opportunity Identification

InterClean is transforming from a product based selling environment to a consumer solution based technique. This change is designed to fulfill a need in their market and gain a competitive advantage in the industry (University of Phoenix, n.d.). The Human Resource department will play a major role in facilitating these changes from staffing, training and development, employee and department evaluations, payroll plans, and employee motivation (University of Phoenix). For the organizations transition to be a success, the Human Resource Management (HRM) must be a sustained competitive advantage for the company.

Dave Ulrich and Dale Lake argue that for contemporary businesses to gain a competitive advantage they must supplement their traditional business plans with organizational ability - the ability to manage people to gain competitive advantage (Dreher & Dougherty, 2001). HRM practices influence an organizations "human capital" and the job related behaviors of the company's talent pool (Dreher & Dougherty, 2001).

InterClean conducted a skills inventory to help prepare for the launch of the companies solution-based selling. The report from Carol Stanley for both InterClean and EnviroTech shows the current skill level for employees of both organizations (University of Phoenix, n.d.). This is an important first step in the Training and Development System known as the Assessment Phase. The human resource department should take this information and create a training and development plan that...