Promote effective communication for and about individuals

Essay by dampwoolCollege, UndergraduateA-, April 2007

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Promote effective communication for and about individualsExercise HSC031A) What are the legal requirements on equality, diversity, discrimination and rights, relating to: individuals language and communication preferences?Equal treatment for language and communication.

When completing records?As I work within the NHS, the ICU follows the National Institute for Clinical Excellence Equal Opportunities (2000) policy it states that“It is the policy of the Institute to work towards ensuring that no recipient of its services, present or future employee or job applicant receives less favourable treatment on the grounds of:- age, colour, creed, disability, ethnic origin, marital status, nationality, race, religion, sex, sexual orientation, social status, trade union membership” (NICE 2000)This affects communication as it states that we must do everything in our power to provide equal service levels to everyone. For example if a patient speaks a foreign language, there is a communication barrier, so we must provide any information to them in their native language, whether that be through an interpreter or translated leaflets.

The trust recognises that promotion and regular communication of the policy is important to ensure that individuals understand their commitment to equal opportunity and are aware of their own responsibility regarding equal opportunities and know how to raise concerns or make complaints and are confident that these will be handled effectively.

E) What is the code of practice and standards and guidance relevant to your role, responsibilities and accountability, and duties of others when communicating difficult, complex and sensitive issues and reporting and recording?As a health care assistant the official code of practice and standard that I should follow and understand are laid down by the General Social Care Council in the Codes of practice: for social care workers and employers (2002) this covers most of the core standards which as a care worker I must follow. But...