INTRODUCTION
Warren Soft Drinks Ltd is a company which operates in the very competitive market of soft drinks with giants like The Coca-Cola Company and PepsiCo as competitors, but with even less significant ones like Tango and Virgin Cola, as far as carbonated drinks are concerned. In the mineral waters and still concentrates markets the competition is less fierce but existent all the like.
As the case study shows there are several issues which could be improved: training methods, the salaries of the salespeople (and their rewards), the division of the country in districts, the vacancies created, the company strategy and others. Each of these issues is analysed in detail below and recommendations are made separately for each one.
TRAINING METHODS
As we saw, training for each kind of salesperson is different. In the first case, the wholesale/retail sales representatives are trained for three months quite intensively. They go through all the production and distribution processes in the factory and get to know all the people in key posts and all the details about the business.
Stamp vending machines in the London Heathrow Airp...
English: Vending machines in the cafeteria at Char...
vending machine for WZ newspapersThis gives them the chance to get quite technical in the product presentation for a new client if needed, contact directly someone in the factory for any specifications they might need and answer most questions without any frustration. But, on the other hand, a small number of the trained personnel will leave the company as soon as their three-month training period is finished and go to work for a competitor, taking their valuable training with them. Financial managers find this training to be a waste of money.
In fact, I believe that a three-month training period is quite a long one, especially since no sales tactics seminars are involved in it. The salespeople need not be so well informed about the production since no...