Service Request RM003: Riordan Manufacturing

Essay by RectifierCollege, Undergraduate November 2006

download word file, 11 pages 1.5

This business plan provides an analysis of a Service Request for Riordan Manufacturing for the development and implementation of an integrated Enterprise Resource Planning (ERP) system. Riordan Manufacturing, at present, has a collection of computer systems that are not integrated due to growth and business acquisitions over the years. At the main headquarters in San Jose, the management of data for the organization is labor intensive as all corporate wide data is processed following shipment of the data to San Jose.

The headquarters facility in San Jose maintains a license for a fully integrated ERP manufacturing, distribution and financial management software application. This application is specifically designed for plastic processors and process and assembly manufacturers. However, the license held does not permit the integration of data from other sites (University of Phoenix, 2006). As a result, initial analysis of Riordan Manufacturing's internal processes has proven that there is a high risk of data loss and data corruption, compounded as the monthly costs to manage the data is rapidly becoming non-cost effective.

Background of Request

Corporate Structure

The corporate structure consists of four physical locations, San Jose, CA, Albany, GA, Pontiac, MI, and Hangzhou, China. Each location uses various hardware and software. Each location operates independently of the other, with the exception of the San Jose, CA location, which is the headquarters of Riordan Inc.

Figure 1: Riordan Plastics corporate structure.

Raw Materials Receiving

The delivery to plant of raw materials is received at each location in the receiving area. The truck is manually unloaded; the receiving supervisor checks the shipping document by hand logging the materials received. At the end of the day the shipping supervisor gives the shipping documents and logs to the shipping clerk and inventory clerk who enters the information into the computer.

Figure 2: Raw Materials...